Welcome to my portfolio
Ali Akram Marufi
Aspiring Salesforce Administrator | Customer Service & Retail-Ready Professional
Detail-oriented, fast-learning professional preparing for a Salesforce Administration career while actively building practical experience in Canadian retail and customer service environments. Focused on delivering reliable work, learning quickly, and contributing to teams with strong communication, organization, and technical understanding.
Salesforce Credentials
My Trailblazer Profile
View my Salesforce learning journey, badges, and certifications on Trailhead.
Visit Full ProfileAli Akram Marufi
Salesforce Trailblazer
Badges
Points
Trails
Click to see my complete learning journey on Trailhead
Academic Background
Education
My academic journey in Computer Science and Data Analytics.
Bachelor of Computer Application (BCA)
Amity University Online
Specialization: Data Analytics
Computer Science
Delhi University - ANDC College
Foundation in Computer Science principles and programming
Portfolio
Salesforce Administrator Projects
Hands-on projects demonstrating Salesforce administration skills in automation, security, and CRM configuration.
Sales Pipeline Automation
Configured a complete Sales Cloud pipeline to support lead management, qualification, and opportunity tracking.
Key Deliverables:
- Lead → Account → Contact → Opportunity workflow
- Lead assignment rules by region
- Custom validation rules
- Automated email alerts
- Sales performance dashboard
Service Cloud Case Management System
Built a Service Cloud setup to streamline customer support operations.
Key Deliverables:
- Email-to-Case setup
- Queues and case assignment rules
- Auto-response messages
- Escalation rules
- Case resolution dashboard
Flow Automation Suite
Created automation flows to reduce manual work and improve data accuracy.
Key Deliverables:
- Record-Triggered Flow
- Screen Flow
- Approval process automation
- Fault path error handling
- Flow documentation
User Access & Security Model
Designed a secure access model for user permissions and data visibility.
Key Deliverables:
- Profiles & Permission Sets
- Role Hierarchy
- Field- and Object-level security
- Login IP restrictions
- Sharing settings configuration
Get In Touch
Let's Connect
Interested in working together? Have a question about my Salesforce projects? Send me a message!